SALES CONDITIONS WEBSHOP LZF
This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website (www.lzf-lamps.com) and the purchase of products on this website (the “Terms”), regardless of the application, digital media, medium or device through which it can be accessed.
The sale of articles through this website is carried out under the name LZF Lamps by LUZIFERLAMPS, S.L., with an address at Av. Reino de Valencia, 14, 46370 Chiva, Valencia (Spain) and NIF B97331748, with telephone +34 962 524 780 and email [email protected]. Registered in the Register (Mercantile / Public): Valencia, Protocol No.: 2003/1257/n/07/05/2003
Entry no.: 1/2003/16.071.0, volume 7479, book 4780, folio 62, section 8, page V-89823, entry 1.
YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
USE OF OUR WEBSITE
By using this website and placing orders through this website, you agree to the following:
If you do not provide us with all the information we require, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into a contract.
AVAILABILITY OF THE SERVICE
The articles offered through the website are available for shipment within Spain and some countries outside Spain that you will see available on the website.
The user will refrain from using the website or exporting the Contents in violation of Spanish or European legislation. If you access this website from outside Spain, you are solely responsible for compliance with all applicable local laws.
In particular, the user accepts that the final prices may have a variation in the retail price due to exchange rate differences that may occur between the time of setting the reference price and the time of purchase.
HOW TO PLACE AN ORDER
To place an order, you must either use the guest checkout process or register and obtain a User Account, providing a valid billing address and payment details. In addition, you must be of legal age in the applicable jurisdiction. Once the order has been placed and, if applicable, the particular conditions of the order have been accepted, LZF Lamps will confirm the details of the purchase process by email. In addition, this information will appear in the corresponding section of your User Account. If the confirmation communication sent by LZF Lamps is erroneous or does not meet your requirements, you should proceed to modify or cancel it.
Unless otherwise stated, the sales prices indicated on the website are expressed in euros (EUR €). The prices invite the user to make payments in favour of LZF Lamps and should not be interpreted as directly binding on LZF Lamps. If there is any error in the indication on any page of the site, we will inform you of this circumstance and give you the option of reconfirming your order for the correct amount or cancelling it. If we cannot contact you, the order will be cancelled, and you will be refunded the total amount paid.
We will not be obliged to provide you with the goods at the lower price incorrectly stated (even if we have already sent you the Dispatch Confirmation) if the pricing error was obvious and unmistakable and, therefore, reasonably identifiable to you incorrectly.
Prices may change at any time, but any changes will not affect orders, in respect of which we have already sent you an Order Confirmation.
Purchases to be delivered within the territory of any of the European Union member states will be subject to VAT or equivalent tax.
Purchases to be delivered to territories of non-European Union member states, the Canary Islands, Ceuta, or Melilla will be exempt from VAT. However, notwithstanding the preceding, they will be subject to the taxes applicable in those territories.
LZF Lamps expressly reserves the right to modify without prior notice the prices and the commercial offers presented on our website regarding products, promotions and other commercial and service conditions at any time. Therefore, as a user, you should check the conditions of the offer before requesting any product or service.
In the event of import taxes and/or customs formalities, these costs will be borne by the buyer.
The taxes applied will always be by current legislation.
METHODS OF PAYMENT
We work with the external payment platform Stripe, which allows using Visa, Mastercard, American Express, Klarna, Apple Pay or Google Pay, among others.
For LZF Lamps to be able to take the appropriate steps, you must notify us as soon as possible of any undue or fraudulent charge to the payment method used for the purchase for which the infringement has occurred.
Failure to notify within 24 hours will exonerate LZF Lamps from any liability for a refund.
To secure purchases, we use authorised payment agents to help us validate directly with your bank that the card is valid for the purchase. Our payment agent will process your card details per the international PCI DSS security standards developed by the banking companies VISA, Mastercard, American Express and JBC. In doing so, we certify that your card details are processed with a high level of security. Furthermore, to ensure that your purchases are as secure as possible, all your information will be sent in encrypted form using SSL (Secure Sockets Layer) protocols, which means that all data will be transmitted over a secure connection. As a result, third parties cannot read your card details.
TECHNICAL MEANS OF CORRECTING ERRORS
If you detect an error when entering your data during your registration as a user of the Platform, you may modify them in the “My Account” section.
Our website shows various sections of the purchase process that allow you to continue with the order if the data in these sections have been provided correctly. Likewise, the website offers details of all the items you have added to your basket during the purchase process so that, before making the payment, you can modify the details of your order. Suppose you detect an error in your order after completing the payment process. You should contact our customer service department at the email above to correct the mistake.
DISPATCH AND DELIVERY
Unless unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product(s) listed in each Shipping Confirmation within the period indicated on the website according to the shipping method selected.
Suppose for any reason we are unable to meet the delivery date. In that case, we will inform you of this circumstance and give you the option of either proceeding with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid. Please note, however, that we do not deliver to your home on Saturdays or Sundays.
For these Conditions, “delivery” or the order shall be deemed to have taken place or to have been “delivered” at the time when you or a third party indicated by you acquires the material possession of the products, which the signature of the receipt of the order at the agreed delivery address shall evidence.
IMPOSSIBILITY OF DELIVERY
If you are away from the place of delivery at the agreed time, please contact us to arrange delivery on another day.
Suppose that 15 days after your order has been available for delivery, the order has yet to be delivered for reasons not attributable to us. In that case, we will understand that you wish to withdraw from the contract, and we will consider it terminated. As a consequence of the termination of the agreement, we will refund to you all payments received from you, except delivery charges or any additional charges resulting from this situation, without undue delay and in any event not later than 14 days from the date on which we consider the contract to be terminated.
Please note that transport resulting from the termination may incur additional costs, for which we shall be entitled to pass on the costs to you.
TRANSFER OF RISK AND OWNERSHIP
The risks of the goods shall pass to you upon delivery. You shall acquire ownership of the goods when we receive full payment of all sums due in respect of the goods, including delivery charges, or at the time of delivery, whichever is the latter.
Right of withdrawal
The provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, shall apply.
You will have 14 working days from receipt of the order to return the order. You must inform LZF Lamps within the stipulated period and by any means permitted by law of your wish to exercise your right of withdrawal.
The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
You must notify us using an unequivocal statement to exercise the right of withdrawal.
Consequences of withdrawal
In the event of withdrawal on your part, we shall reimburse you all payments received from you, including the costs of delivery to the initial delivery address without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment used by you for the initial transaction unless you instruct us otherwise, expressly stating the means of payment by which you wish us to carry out the reimbursement. You will not incur any charges as a result of the refund. Even with the preceding, we may withhold the refund until we have received the goods back or until you have provided proof of the return of the goods, whichever is the earliest.
Your right to withdraw from the contract shall apply only to goods returned in the same condition as you received them. Refunds will only be made for products in the same condition they were delivered or damaged, so you should be careful with the product(s) while they are in your possession. Please return the item(s) using or including all original packaging, instructions, and accompanying documents.
Returns can be made via a courier/courier service that we will send to your home address.
You must contact us through our customer service channels so that we can organise collection from your home. You must return the goods in the same package you received them in.
After examining the item, we will let you know if you are entitled to a refund. Reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal deadline, and all the items making up the order in question are returned. The reimbursement will be made as soon as possible, and within 14 days from the date you informed us of your intention to withdraw.
However, we may only withhold reimbursement once we have received the goods or until you have provided proof of return of the goods, whichever condition is met first. The refund will always be made to the same means of payment that you used to pay for the purchase. You can contact us through our channels if you have any questions.
Returns of defective or damaged products
In cases where you consider that at the time of delivery, the product does not conform to the stipulations of the contract or has arrived damaged, you must contact us within 48 hours of delivery through our contact channels, providing details of the product and the damage it suffers.
We will carefully examine the returned product and inform you by e-mail within a reasonable period whether we will refund or replace the product (if applicable). The refund or replacement of the item will be made as soon as possible and, in any event, within 14 days from the date we send you an e-mail confirming the refund or replacement of the non-conforming item.
The amounts paid for products returned because of a defect, where such a defect exists, will be refunded to you in full, including the delivery costs incurred in delivering the item to you. The refund will be made by the same payment method used to pay for the purchase.
Please note that the cost of transporting the returned goods may be additional, and we will be entitled to charge you for the costs involved.
In any case, the rights and actions recognised by the legislation in force remain unaffected.
Suppose you contract as a consumer and user. In that case, we offer guarantees on the products we sell through this website, in the terms legally established for each type of product, responding, therefore, to the lack of conformity of the same that is manifested within three years from delivery of the product.
It is understood that the products conform with the contract provided that:
– They conform to our description and possess the qualities we have presented on this website.
– They are suitable for the uses for which products of the same type are usually intended.
– They have the quality and performance reasonably expected of a product of the same type.
The products we sell, especially handicraft products, may often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colour, should not be considered defects or flaws. On the contrary, they should be expected and appreciated. Of course, we only select products of the highest quality, but natural characteristics are unavoidable and must be accepted as part of the personal appearance of the product.
Amounts paid for products returned to us because of a defect, where such a defect exists, will be refunded to you in full, including delivery charges incurred in delivering the item to you and the costs incurred in returning the item to us. The refund will be made by the same payment method used to pay for the purchase. In any case, the rights recognised by the legislation in force remain unaffected.
The applicable regulations require that some of the information or communications we send you to be in writing. By using this website, you agree that most communications with us will be electronic. For example, we will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic communication and acknowledge that all contracts, notices, information and other communications we send to you electronically comply with legal requirements to be in writing. This condition shall not affect your statutory rights.
Unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order.
Notices shall be deemed received and adequately given 24 hours after an e-mail has been sent or three days after the postmark date of any letter. To prove that notice has been provided, it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, adequately stamped and duly delivered at the post office or in a letterbox and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.
TRANSFER OF RIGHTS AND OBLIGATIONS
The contract is binding on you and us and our respective successors, assigns and successors in title. You may not transfer, assign, encumber or otherwise transfer a contract or any of your rights or obligations under it without our prior written consent.
We may transfer, assign, charge, encumber, sub-contract or otherwise transfer a contract or any of our rights or obligations under it at any time during its term. For the avoidance of doubt, such assignments, transfers, assignments, encumbrances or other transfers will not affect any rights that you, as a consumer, may have at law or otherwise void, reduce or limit any warranties, whether express or implied, that we may have given to you.
EVENTS BEYOND OUR CONTROL
We shall not be liable for any failure or delay in the performance of our obligations where such failure or delay is due to events beyond our reasonable control (“Force Majeure Event”).
Force Majeure shall include any act, event, default, omission or accident beyond our reasonable control.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and graphics, are the property of LZF Lamps or, if applicable, has a licence or express authorisation from the authors. All the contents of our website are duly protected by intellectual and industrial property regulations and registered in the corresponding public registers. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialisation, in any case, requires the prior written authorisation of LZF Lamps. Any use not previously authorised is considered a severe breach of the author’s intellectual or industrial property rights.
The designs, logos, text and/or graphics that do not belong to LZF Lamps and may appear on our website belong to their respective owners, who are responsible for any possible controversy that may arise concerning them. LZF Lamps expressly authorises third parties to redirect directly to the specific contents of the website and, in any case, to turn to the main webpage www.lzf-lamps.com.
LZF Lamps recognises the corresponding intellectual and industrial property rights in favour of their owners. Their mere mention or appearance on the website does not imply the existence of any rights or responsibility whatsoever over them, nor any endorsement, sponsorship or recommendation by LZF Lamps.
To make any observation regarding possible breaches of intellectual or industrial property rights, as well as regarding any of the contents of the website, you can send an e-mail email@example.com.
The LZF Lamps web servers can automatically detect the IP address and domain name used. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file which allows the data to be processed to obtain purely statistical measurements that allow us to know the number of page impressions, the number of visits made to the web servers, the order of visits, the point of access, etc.
OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify these Terms and Conditions. Any changes made will not be retroactive.
We recommend you refrain from using our website if you disagree with the changes.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
We welcome your comments and suggestions. Please send us such comments, tips, and any queries, complaints or claims through our contact channels in these Terms and Conditions.
Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within the legally established time limit.
Suppose you, as a consumer, consider that your rights have been violated. In that case, you can address your complaints to us through our contact channels indicated in these Conditions to request an out-of-court settlement of disputes.
In this regard, if the purchase between you and us has been concluded online via our website, by EU Regulation 524/2013, we inform you that you have the right to request an out-of-court settlement of consumer disputes with us access via the Internet address http://ec.europa.eu/consumers/odr/.
All prices are valid till the emission of a new price list. For discounts on these prices, please contact our sales office or the agent/distributor in your area. Luziferlamps S.L. will issue a proforma invoice within two working days after receiving the order. Please check this confirmation for accuracy. If we don’t hear from you within the next two business days, we will assume that the order has been approved, and we will start the production.
Once the order has been accepted, production time will be 3-6 weeks for catalogue models and 10-12 weeks for custom models. These lead times are approximate and depend on the LZF workload; all products are manufactured to order and by hand.
All products will continue to be owned by Luziferlamps S.L. until payment has been made in full.
All claims must be submitted via our ONLINE RECLAIM FORM within 48 hours of receiving the merchandise. If transport claims arrive later, then this Luziferlamps S.L. cannot guarantee that transport insurance will cover the claim.
The original Luziferlamps packaging ensures that your lamps are not damaged in transit. When you receive an lzf lighting fixture, please ensure that the product is in perfect working condition before disposing of the packaging. If a return must be made, it must always be returned in its original packaging.
According to European law, products made by Luziferlamps S.L. are guaranteed for 36 months. This guarantee will not apply if our product’s installation, maintenance, or use has not followed our recommendations. Since wood is a natural material, a gradual change in tone may occur over time. Furthermore, if the lamps have been purchased at different times, there will be differences in colour and tone, particularly in light coloured veneers.
Luziferlamps S.L. will not be held responsible for this.
Damages caused by insects, vermin, accidents, alterations, tampering, misuse, reasonable wear and tear or negligence are not covered by the guarantee.
Moisture and extreme temperature changes are prejudicial to the materials that make up your lamp; The guarantee will not apply if our lights have been installed where air-conditioning or ventilation ducts may focus air onto the fixture as this will damage the veneer finish. The guarantee does not apply to light bulbs that may or may not have been supplied at the time of purchase or after the sale.
Please read all our instructions and recommendations carefully in the instruction manual you receive with your lamps.
Luziferlamps S.L. assumes no responsibility for labour costs in connection with the installation, removal or replacement of warranty products for any consequential or incidental damages. If the customer submits a warranty claim of any kind for any products delivered, Luziferlamps S.L. shall replace the defective item with a substantially similar product (subject to availability), provided that the warranty claim is made in writing with digital photo support by the customer to Luziferlamps S.L. within three years from the applicable invoice date. It does not involve a defect that could have been discovered at the time of inspection and acceptance by the customer. Luziferlamps S.L. reserves the right to modify the size and/or finish of its models for product improvement purposes. Printed material is easily outdated. Please refer to our online technical details found on our web page www.media.lzf-lamps.com, to ensure that you have the most up to date information on our products.
DEFENSE OF INTELLECTUAL PROPERTY
The designs of the products appearing in the catalogues of Luziferlamps, S.L., and these catalogues themselves, are protected by the national and international Laws and Treaties on Intellectual and Industrial Property. Any unauthorised use of them constitutes an infringement of the above-mentioned rules and a crime that can be punished according to penal laws.
Consequently, it is strictly forbidden to manufacture, fix, reproduce, translate, distribute, publicly communicate, place at the disposal of the public and totally or partially transform these designs and/or the catalogues, in addition to any other act of exploitation in relation to them, without the prior written permission of the owners of these rights.
Luziferlamps S.L. holds the ownership of the rights to its trademarks. Their use is consequently totally forbidden, without the corresponding prior written permission of Luziferlamps S.L. Non-fulfillment of this obligation and the consequent infringement of the trademark rights shall likewise entail a civil and, if appropriate, criminal prosecution of these infringements, in accordance with the national and international laws and treaties in force.
Todos los precios son válidos hasta la emisión de una nueva tarifa de precios. Para obtener descuentos sobre estos precios, comuníquese con nuestro departamento comercial o con el agente/distribuidor de su área.
Luziferlamps S.L. emitirá una factura proforma dentro de los dos días hábiles siguientes a la recepción del pedido. Verifique esta confirmación para ver si es correcta. Si no recibimos noticias suyas en los próximos dos días hábiles, asumiremos que el pedido ha sido aprobado e iniciaremos la producción.
Una vez aceptado el pedido, el tiempo de producción será de 3-6 semanas para modelos de catálogo y de 10-12 semanas para modelos personalizados. Estos plazos de entrega son aproximados y dependen de la carga de trabajo de LZF; Todos los productos se fabrican por encargo y a mano. Todos los productos seguirán siendo propiedad de Luziferlamps S.L. hasta que se haya realizado el pago completo.
Todas las reclamaciones deben enviarse a través de nuestro ONLINE RECLAIM FORM dentro de las 48 horas siguientes a la recepción de la mercancía. Si las reclamaciones por el transporte llegan más tarde de lo establecido, Luziferlamps S.L. no puede garantizar que el seguro de transporte cubra la reclamación.
El embalaje original de Luziferlamps garantiza que sus lámparas no sufran daños durante el transporte. Cuando reciba una lámpara lzf, asegúrese de que el producto está en perfecto estado de funcionamiento antes de deshacerse del embalaje. En caso de tener que realizar una devolución, ésta deberá realizarse siempre en su embalaje original.
Portes pagados a cualquier punto de la península y Baleares.
Productos fabricados por Luziferlamps S.L. tienen una garantía de 36 meses según la legislación europea. Esta garantía no se aplicará si la instalación, mantenimiento o uso de nuestro producto no ha seguido nuestras recomendaciones. Dado que la madera es un material natural, con el tiempo puede producirse un cambio gradual de tono. Además, si las lámparas se han comprado en diferentes momentos, habrá diferencias de color y tono, especialmente en las chapas de colores claros. Luziferlamps S.L. no se hará responsable de esto.
La garantía no cubre los daños causados por insectos, alimañas, accidentes, alteraciones, manipulaciones, mal uso, desgaste razonable o negligencia.
La humedad y los cambios extremos de temperatura son perjudiciales para los materiales que componen tu lámpara; La garantía no se aplicará si nuestras luminarias se han instalado en lugares donde los conductos de aire acondicionado o ventilación pueden enfocar el aire hacia la lámpara, ya que esto dañará el acabado de la chapa. La garantía no se aplica a las bombillas que pueden o no haber sido suministradas en el momento de la compra o después de la venta. Lea atentamente todas nuestras instrucciones y recomendaciones incluidas en el manual de instrucciones que recibe con sus lámparas.
Luziferlamps S.L. no asume ninguna responsabilidad por los costos de mano de obra en relación con la instalación, retirada o reemplazo de los productos en garantía por daños consecuentes o incidentales. En caso de que el cliente presente una reclamación de garantía de cualquier tipo por los productos entregados, Luziferlamps S.L. reemplazará el artículo defectuoso con un producto sustancialmente similar (sujeto a disponibilidad), siempre que la reclamación de garantía se realice por escrito con soporte fotográfico digital por parte del cliente a Luziferlamps S.L. dentro de los tres años siguientes a la fecha de la factura correspondiente y no se tate de un defecto que podría haberse descubierto en el momento de la inspección y aceptación por parte del cliente. Luziferlamps S.L. se reserva el derecho a modificar el tamaño y/o acabado de sus modelos con el fin de mejorar el producto. El material impreso se desactualiza fácilmente. Consulte nuestros detalles técnicos online que se encuentran en nuestra página web www.media.lzf-lamps.com, para asegurarse de que tiene la información más actualizada sobre nuestros productos.
Los diseños de los productos que aparecen en los catálogos de Luziferlamps, S.L., y los propios catálogos, están protegidos por las Leyes y Tratados nacionales e internacionales sobre Propiedad Intelectual e Industrial. Cualquier uso no autorizado de los mismos constituye una infracción de las normas antes mencionadas y un delito que puede ser castigado de acuerdo con las leyes penales.
En consecuencia, queda terminantemente prohibido fabricar, arreglar, reproducir, traducir, distribuir, comunicar públicamente, poner a disposición del público y/o transformar total o parcialmente estos diseños y/o los catálogos, así como cualquier otro acto de explotación. en relación con los mismos, sin la previa autorización por escrito de los titulares de dichos derechos.
Luziferlamps S.L. ostenta la titularidad de los derechos sobre sus marcas. Queda, por tanto, totalmente prohibido su uso, sin la correspondiente autorización previa y por escrito de Luziferlamps S.L. El incumplimiento de esta obligación y la consiguiente vulneración de los derechos marcados darán lugar igualmente a la persecución civil y, en su caso, penal de dichas infracciones, de conformidad con las leyes y tratados nacionales e internacionales vigentes.
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