General Sales Conditions & Guarantee

GENERAL SALES CONDITIONS

ORDERS

All prices are valid till the printing of a new price-list. For discounts on these prices, please contact our sales office or the agent/distributor in your area.
Luziferlamps S.L. will issue a proforma invoice within two working days after receipt of the order. Please check this confirmation for accuracy. If we don’t hear from you within the next two business days, we will assume that the order has been approved and we will start the production.
Once the order has been accepted, production time will be 3-5 weeks for catalogue models and 10-12 weeks for custom models. 
All products will continue to be owned by Luziferlamps S.L. until payment has been made in full.

ORDER CANCELLATION

Luziferlamps S.L. will not accept item cancellation once an order has been put into production. A cancellation fee of 30% of the net cost of the item will be charged in these cases.

TRANSPORT

Depending on the country, a minimum order amount is set for free shipment. If the order amount is below this minimum, freight charges will be added to the invoice.  Please refer to our commercial office for further clarifications.

CLAIMS

In accordance with the conditions established by the carriers, all claims for breakage or loss must be reported within 48 hours of receipt of merchandise. Consequently, Luziferlamps S.L. has the right not to accept any claims after this 48 hour period. All claims must be submitted in writing and accompanied by digital photos.
The same shall apply for claims involving manufacturing defects, administrative processing errors, or any other claim. Please use our prepared ONLINE RECLAIM FORM.
If no claim is presented in the manner and within the time specified above, Luziferlamps S.L. has the right to reject it.

RETURNS

As products are produced under orders only, Luziferlamps S.L. will not accept any return, the sales are final, non-cancellable and non-returnable.

GUARANTEE

Products made by Luziferlamps S.L. are guaranteed for 24 months according to European law. This guarantee will not apply if the installation, maintenance or use of our product has not followed our recommendations.
Since wood is a natural material, a gradual change in tone may occur over time. Furthermore, if the lamps have been purchased at different times, there will be differences in colour and tone, particularly in light coloured veneers. Luziferlamps S.L. will not be held responsible for this.
Damages caused by insects, vermin, accidents, alterations, tampering, misuse, reasonable wear and tear or negligence are not covered by the guarantee. 
Moisture and extreme temperature changes are prejudicial to the materials that make up your lamp; The guarantee will not apply if our lights have been installed where air-conditioning or ventilation ducts may focus air on to the fixture as this will damage the veneer finish. The guarantee does not apply to light bulbs that may or may not have been supplied at the time of purchase or after the sale.
Please read all our instructions and recommendations carefully included in the instruction manual you receive with your lamps.
Luziferlamps S.L. assumes no responsibility for labour costs in connection with the installation, removal or replacement of warranty products for any consequential or incidental damages. In the event customer submits a warranty claim of any kind to any products delivered, Luziferlamps S.L. shall replace such defective item with a substantially similar product (subject to availability). Provided that such warranty claim is made in writing with digital photo support by the customer to Luziferlamps S.L. within two years from the date of the applicable invoice and it does not involve a defect that could have been discovered at the time of inspection and acceptance by the customer.
Luziferlamps S.L. reserves the right to modify the size and/or finish of its models for product improvement purposes. Printed material is easily out dated. Please refer to our online technical details found on our web page www.lzf-lamps.com, to make sure that you have the most up to date information on our products.

DEFENCE OF INTELLECTUAL PROPERTY

The designs of the products appearing in the catalogues of Luziferlamps, S.L., and these catalogues themselves, are protected by the national and international Laws and Treaties on Intellectual and Industrial Property. 
Any unauthorised use of them constitutes an infringement of the above-mentioned rules and a crime which can be punished in accordance with penal laws. 
Consequently, it is strictly forbidden to manufacture, fix, reproduce, translate, distribute, publicly communicate, place at the disposal of the public and/or totally or partially transform these designs and/or the catalogues, in addition to any other act of exploitation in relation to them, without the prior written permission of the owners of these rights. 
Luziferlamps S.L. holds the ownership of the rights to its trademarks. Their use is consequently totally forbidden, without the corresponding prior written permission of Luziferlamps S.L. Non-fulfilment of this obligation and the consequent infringement of the trademark rights shall likewise entail a civil and if appropriate a criminal prosecution of these infringements, in accordance with the national and international laws and treaties in force.